Who We Are
ADS Water Services Limited (‘we’ or ‘us’ or ‘our’) gather and process your personal information in accordance with this privacy notice and in compliance with the relevant data protection Regulation and laws. This notice provides you with the necessary information regarding your rights and our obligations, and explains how, why and when we process your personal data. We are registered on the Information Commissioner’s Office Register; registration number ZA483695 and act as the Data Controller when processing your data.
Our designated Data Protection Officer/Appointed Person is Kevin Down, who can be contacted at ADS Water Services Limited, 48 Warminster Road, Westbury, Wiltshire BA13 3PF.
Information That We Collect
ADS Water Services Limited processes your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this notice. The personal data that we collect from is: –
- Contact Address
- Personal Email
- Business Email
- Business Telephone Number
- Mobile Telephone Number
We collect information in the below ways: –
- Online Forms
How We Use Your Personal Data (Legal Basis for Processing)
ADS Water Services Limited takes your privacy very seriously and will never disclose, share or sell your data without your consent; unless required to do so by law. We only retain your data for as long as is necessary and for the purpose(s) specified in this notice. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw this consent at any time. The purposes and reasons for processing your personal data are detailed below: –
- We collect your personal data in the performance of a contract or to provide a service and to ensure that orders are completed and can be sent out to your preferred address
- We collect and store your personal data as part of our legal obligation for business accounting and tax purposes
- We will occasionally send you marketing information where we have assessed that it is beneficial to you as a customer and in our interests. Such information will be non-intrusive and is processed on the grounds of legitimate interests
Your Rights You have the right to access any personal information that ADS Water Services Limited processes about you and to request information about: –
- What personal data we hold about you
- The purposes of the processing
- The categories of personal data concerned
- The recipients to whom the personal data has/will be disclosed
- How long we intend to store your personal data for
- If we did not collect the data directly from you, information about the source
If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified. You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws; as well as to object to any direct marketing from us.
Where applicable, you have the right to data portability of your information and the right to be informed about any automated decision-making we may use. If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.
Sharing and Disclosing Your Personal Information
We never pass your personal details to a third party unless we have a contract for them to process data on our behalf and will otherwise keep it confidential. If we intend to refer a client to another provider we will gain the individual’s permission before the referral is made and the personal data is shared.
- Personal data is stored in the EU whether in digital or hard copy format
- Personal data is stored in the US in digital format when the data storage company is certified with the EU-US Privacy Shield
- Personal data is obtained when a client becomes a customer or subscribes to an email list
Safeguarding Measures ADS Water Services Limited takes your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place, including: –
- Computer Passwords
- Anti Virus/Malware
Transfers Outside the EU ADS Water Services Limited utilise some products or services (or parts of them) that may be hosted/stored in non-EU Countries, which means that we may transfer any information which is submitted by you through the website outside the European Economic Area (“EEA”). Therefore, when you use our website, send us an email or sign up to our newsletter, the personal information you submit may be stored on servers which are hosted in non-EU countries.
Where this is the case, we will take steps to ensure that those providers use the necessary level of protection for your information and abide by strict agreements and measures set out by ADS Water Services Limited to protect your data and comply with the relevant data protection laws.
How Long We Keep Your Data
ADS Water Services Limited only ever retains personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations. We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed. Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent.
Occasionally, ADS Water Services Limited would like to contact you with the services and promotions that we may provide. If you consent to us using your contact details for this purpose, you have the right to modify or withdraw your consent at any time by using the opt-out/unsubscribe options or by contacting ADS Water Services Limited directly.
Comments, suggestions and complaints
Please contact us for any comments or suggestions or a complaint about your data processing at firstname.lastname@example.org, or 01373 858823 or by writing to us at:
ADS Water Services Limited
48 Warminster Road
If you are unhappy with our response or if you need any advice you should contact the Information Commissioner’s Office (ICO). Their telephone number is 0303 123 1113. The ICO can investigate your claim and take action against anyone who’s misused personal data. You can also visit their website for information on how to make a data protection complaint.
ADS Water Services Limited takes your privacy seriously and will only process your personal data with your consent and in accordance with the terms stated in our Privacy Notice.